consulting-stage / 01Consulting storyline

Client steering committee

Northstar Service Reset

A recommendation to reduce handoffs without weakening control.

Original fictional client case01 / 08
consulting-stage / 02Consulting storyline

Executive finding

Most delay comes from duplicated approval, not frontline capacity.

The storyline connects verified process evidence to a bounded redesign and names the controls that must remain.

41%time in handoffs
07approval points
03controls retained
Original fictional client case02 / 08
consulting-stage / 03Consulting storyline

Decision owners

Give each owner a clear line of sight.

Sponsor

See the business outcome and decision required.

Operations

Understand the process change and ownership.

Risk

Verify which controls remain and how they are tested.

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consulting-stage / 04Consulting storyline

Diagnostic path

Map. Isolate. Redesign. Validate.

MapTrace work from request to completion.
IsolateSeparate control work from duplicated review.
RedesignRemove handoffs while preserving required checks.
ValidatePilot with service and risk measures.
Original fictional client case04 / 08
consulting-stage / 05Consulting storyline

Verified evidence

Three handoffs explain most avoidable delay.

The recommendation removes duplicated review, keeps the three required controls, and tests service and risk together.

-26%projected cycle time
0controls removed
8 weekspilot window
Original fictional client case05 / 08
consulting-stage / 06Consulting storyline

Implementation path

Sequence the change around operational proof.

Align

Confirm owners, controls, and baseline measures.

Pilot

Run one service line with daily issue review.

Validate

Compare cycle time, quality, and exceptions.

Scale

Expand only after both service and risk gates hold.

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consulting-stage / 07Consulting storyline

Steering decision

Approve an eight-week controlled pilot.

ScopeOne service line
OwnerOperations VP
Risk gateNo increase
ReviewWeek 8
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consulting-stage / 08Consulting storyline

Recommendation

Remove the handoff, keep the control.

Authorize the pilot and review service and risk evidence together.

Original fictional client case08 / 08
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