Observe
Find a group with a shared situation.
Session 01 · 60-minute workshop
Understand needs, shape a useful offer and make the next step clear.
Connect a real need with an offer people trust and use.
01
02
03
What task are they trying to finish?
How do they want to feel when choosing?
When do they start looking?
People buy progress in a specific situation.
A first audience is a focus for learning, not a limit.
Find a group with a shared situation.
Choose the group you can serve best.
Check the message makes sense to them.
Answer the questions every customer will ask anyway.
What useful outcome is included?
Is the trade-off easy to compare?
Can people find it without extra effort?
Pick what answers the customer’s next question.
Removes doubt by showing it.
Borrows trust from someone they know.
Lets people experience the promise.
Set signals first, so results teach you.
Illustrative targets, fictional example
3 of 5
restate the offer
12
first-session sign-ups
40%
ask for a second session
Answer three questions before writing any promotion.
Who it serves
Why trust it
Next step
01
Start from the broken lamp.
02
Neighbors with one item, not everyone.
03
One item, one short session.
What would make this person’s next decision easier?