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Claude Skills not working? Fix it by symptom

Start by calling the Skill by name. If that fails, the folder is in the wrong place. If it works, look at the description or the settings. The rest of this page goes symptom by symptom.

For
Anyone whose Skill isn’t working
Covers
Claude Code, Codex, Cursor, Skillry CLI
Time
5–10 min

The short answer

  1. 1Call it by name: /skill-name or $skill-name. If it runs, the install is fine.
  2. 2Not found? Check the folder. SKILL.md has to sit directly in <skills folder>/<name>/.
  3. 3Still stuck? Find what you’re seeing below.

Find the problem in 30 seconds

Match what you see on the left, then jump to the fix on the right.

Calling it by name fails

It isn’t where your agent looks. See Skill not showing up.

It runs by name but not from a normal request

Check the description or settings. See Skill not triggering.

A different Skill runs

Two descriptions overlap. See Wrong Skill runs.

It starts, then stops

Something it depends on is missing. See Fails partway.

It runs the old version

There’s a second copy, or the session is stale. See Old version.

Skill not showing up in Claude Code, Codex or Cursor

If a Skill isn’t in /skills or Customize → Skills, the agent hasn’t loaded it. Most often the folder is in the wrong place or one level too deep.

Likely causeFix
You installed it for Claude Code with the Skillry CLI but left out --agent claude-codeReinstall with the flag. Without it, the CLI uses ~/.agents/skills/
The ZIP added an extra folder levelMove the inner folder up one level. Claude Code needs exactly skills/<name>/SKILL.md
A mistake in the frontmatter between the --- linesFix it. Codex and Cursor need name and description, and in Cursor name must match the folder name
The agent hasn’t picked it up yetClaude Code: /reload-skills. Codex: restart it inside the repo. Cursor: new chat or reload the window
Codex in the ChatGPT desktop app: $ finds nothingA reported bug (openai/codex#28505). Check /skills, restart, or try a copy in ~/.codex/skills/ (we haven’t tested this yet)

For every folder each agent reads, see Skill locations.

Skill shows up but isn’t triggering on its own

The agent decides whether to use a Skill by reading its description. When a Skill only runs if you call it by name, either the description doesn’t match how you ask or a setting is holding it back.

  • Try the example prompt from the Skill’s page. It’s written to match the description.
  • Check paths. It limits automatic use to matching files.
  • Lots of Skills installed? The agent shortens or drops descriptions to fit them all, so put the main use first. See Triggering.

A different Skill runs instead

When two installed Skills describe the same job, they compete, and the agent picks the one that reads closer to your request. Usually that means two Skills for similar work, or the same Skill installed twice.

What’s going onFix
A similar Skill keeps winningCall the one you want by name: /skill-name in Claude Code and Cursor, $skill-name in Codex. Calling by name always runs that Skill.
Your own Skills overlapNarrow each description by input, audience or output so each one covers a single job. See Triggering.
The same name is installed twiceClaude Code uses Enterprise first, then personal, then project. Codex may list both. Keep one copy.
One Skill keeps starting when you didn’t ask for itMake its description more specific about when to use it, so it stops matching unrelated requests. Then call the Skill you want by name. See Triggering.

It starts, then fails partway

This is almost always a missing dependency: the wrong Node.js version, or no Python, FFmpeg or FAL key. The Skill page lists what it needs, so check that first:

Requirements panel on a Skill page, listing You bring, Dependencies, Outside costs and Last tested
This Skill needs a FAL key and Node.js 20+, and each generation is a paid FAL task.

It keeps running the old version

You updated the Skill but the agent still behaves the old way. One of these is the reason:

  • Only SKILL.md was replaced. Reinstall with --force, or replace the whole folder.
  • Another copy with the same name is installed somewhere else. Remove it.
  • In Claude Code, a Skill that already ran stays as it was for the rest of that conversation. Start a new conversation to pick up your edits.

For backups and rolling back, see Manage and update.

Works on your machine, not in the cloud

Cloud sessions run on another machine, so a Skill that only lives on your computer doesn’t come along unless you set it up:

AgentFix
Claude CodeCloud sessions: commit it to .claude/skills/, or turn it on at claude.ai. Cowork: turn it on at claude.ai.
CodexStandalone Skills don’t reach ChatGPT on the web or mobile. Ship it in a plugin.
CursorKeep it in ~/.cursor/skills/, then turn on Settings → Agents → Context and Tools → Sync Skills for Cloud Agents.

Skillry CLI error messages

Find the message the Skillry CLI printed, then do what the right column says.

You seeDo this
“Not logged in.” or “Session expired.”Run npx --yes skillry-cli@latest login
“…already exists. Re-run with --force to replace it safely.”Add --force. Your old copy gets backed up
“This Skill requires a paid plan.”Check the Skill’s price or your plan
“--agent and --target cannot be used together.”Pick one of the two
“Secure session storage is currently supported on macOS and Windows only.”On Linux, use the install prompt or Download ZIP

Common questions

Why isn’t my Claude Code Skill loading?

Usually it’s in ~/.agents/skills/ instead of ~/.claude/skills/, or there’s an extra folder level. Fix the path, then run /reload-skills if the folder is new.

Why does my Skill ask for an API key?

It uses a paid service, listed under Outside costs on the Skill page. Set the key the way that service tells you to, and never paste it into the chat.

How do I know the install worked?

It shows up in /skills (Customize → Skills in Cursor) and runs when you call it by name.

Sources

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